haeji collection

Please read the general terms and conditions (aside from this) before buying as the all necessary information are written there. It applies to everyone regardless if you are renter, pasabuyer, or buyer.

We only secure items from legitimate websites. Please note that Haeji Collection only assists in securing the requested item. Any issues that may arise from the manufacturer, seller, or shipping process, such as manufacturing defects or imperfections, are beyond our control. We may assist in coordinating with the seller or relevant party regarding any concerns when possible.

Please be patient when requesting pasabuy items, as some items may sell out before we are able to secure them. Payment does not guarantee that the item will be secured if it becomes unavailable before we can complete the purchase.

Pay as you order before we secure your items. We do not accept installments or down payments for pasabuy orders to avoid bogus buyers and ensure that orders are confirmed only when payment is completed.

Once the item has been successfully secured, cancellations will be subject to our Payment & Cancellation Terms. Please make sure you are certain before asking us to secure an item.

If the seller or the site cancels the order, fails to fulfill the order, or issues a refund, the buyer will be refunded based on the amount actually refunded by the seller/platform, subject to any applicable fees or charges.

Any additional charges that were not included in the original quotation will be communicated to the buyer beforehand whenever possible.

All boxes are shipped under NETA (Normal ETA). Packages usually arrive in the Philippines within 3–4 weeks after departing from our Korean address. Please note that this is only an estimated timeframe and not a guaranteed delivery date. We will notify renters of any unexpected delays.

Our boxes need to be filled before we request shipment to the Philippines, which usually takes a month or less, depends on the volume of orders. We kindly ask for your patience during this process. Please communicate with us respectfully, as buyers who become rude or disrespectful due to impatience may no longer be accommodated for future transactions.

Please read our Terms & Conditions carefully before renting our Korean address. All important information stated in our terms applies to every renter.

The International Shipping Fee (ISF) will be settled once the box arrives in the Philippines. Please note that the packaging fee and local shipping fee are not yet included and will be settled separately

When using our Korean address, make sure to put all required information correctly, especially my name. We are not responsible for delays, lost packages, or returned parcels resulting from the renter’s failure to correctly use the address information we provided.

Once your order has been shipped, please send us the tracking number so we can properly monitor your package.

We will send arrival photos once your package arrives at our Korean address and Philippine address.

Please do not ship prohibited, restricted, or illegal items to our Korean address. Renters are responsible for ensuring that their items are allowed under applicable shipping and customs regulations.

Once your package arrives in the Philippines, please claim it within 30 days. After 30 days, a ₱50 storage fee per week will be imposed until the package is claimed.

In the unlikely event that our Korean address is confirmed to be a scam, we will refund the value of the item you purchased.